Help & FAQs
Quick answers to the things renters ask most. Can't find it below? We're a friendly email away.
Getting started
How does PawSpot work?
Browse private dog fields near you, pick a date and time slot, pay securely online, then turn up and let your dog run free. Each field is privately rented for your session only — no shared time with strangers or their dogs.
How much does a dog field cost?
Prices are set by each field owner and typically range from £10–£25 per hour. The price you see is the price you pay — no hidden booking fees.
Are the fields safe and fenced?
Every listing tells you exactly what's there — fencing (including height), double-gated entry, water, parking, lighting and more — and owners declare what's visible from the field (other dogs, roads, livestock) so reactive-dog owners can filter for what suits their dog.
What happens after my visit?
Shortly after your session ends we email you a quick "How was your visit?" with two options. "All went well" closes the booking and the field owner gets paid promptly. "I had an issue" pauses the owner's payout while we sort it out with you — that's your protection built into every booking.
Bookings
Where do I find my bookings?
They're on your dashboard. Every confirmation email also links straight to the booking.
Can I reschedule?
Yes — free, to any open slot on the same field, up to 24 hours before the start time. Open the booking on your dashboard and hit Reschedule. Inside 24 hours the slot is locked in.
Can I cancel for a refund?
Bookings can't be cancelled for a refund — if your plans change, reschedule instead(free, up to 24 hours before the start). For genuine emergencies email hello@pawspot.co.uk and we'll look at it case-by-case. Full details in our cancellation policy.
Payments & refunds
When will my refund arrive?
Refunds apply when a field owner cancels, or when support agrees one (e.g. the field wasn't as described). Card refunds are issued immediately and typically appear in your account within 5–10 working days, depending on your bank. Any loyalty points you redeemed come back to your balance straight away.
What if the field owner cancels?
You get every penny back automatically — the full card payment plus any redeemed points — and we email you so you can find another field for the same date.
How do Paw points work?
You earn points on every paid booking — Standard tier gets 2% back, Silver 3% (after 5 bookings), Gold 5% (after 15). 1 point = 1p, and at checkout points can cover up to the full price of a booking. See your balance on your loyalty page.
Getting there
How do I get the gate code / directions?
The field's access details are emailed to you 10 minutes before your slot starts, and they're always on the booking page on your dashboard once the booking is confirmed.
The field wasn't as described, or was locked / unsafe.
Email us as soon as you can at hello@pawspot.co.uk. If the booking didn't deliver what was promised, you have rights under the UK Consumer Rights Act 2015 and we'll work with you on a fair outcome.
Still stuck?
Email hello@pawspot.co.uk and a real dog owner will get back to you.