Field Owner Agreement

This Field Owner Agreement (the “Agreement”) is the contract between you and PawSpot covering your listing and operation of a private dog field through the PawSpot platform. It sits alongside our general Terms of Service — those apply to every PawSpot user; this Agreement adds the rules specific to listing a field.

PawSpot is operated by Pawspot Limited, a company registered in England and Wales (company number 17354637). Our registered office is Franklins House, Wesley Lane, Bicester, United Kingdom, OX26 6JU. You can reach us at hello@pawspot.co.uk.

You accept this Agreement when you tick the acceptance box at the point of creating your first field listing. We record the date and version you accepted against your account. If we later release a materially updated version, we'll ask you to accept the new one before you can publish further listings or changes (see Section 17).

You confirm that you are listing your field in the course of a business, trade, craft or profession (even if it's a side activity rather than your main source of income), and that you are not a consumer for the purposes of this Agreement. The protections of the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 do not apply between you and PawSpot under this Agreement.

In this Agreement: “you” and “your” mean the person or business accepting this Agreement. “Field” means any piece of land you list for hourly hire on PawSpot. “Booker” or “Customer” means a person who books your Field through PawSpot. “Listing Content” has the meaning in Section 12.

You confirm that:

• You are at least 18 years old.
• You are resident or established in the United Kingdom, and the Field is located in the United Kingdom.
• You either own the Field, or you have the express permission of the owner to let it commercially through a platform like PawSpot, and you have any consents required from any landlord, mortgagee, planning authority, or other person with an interest in the land.
• Letting the Field for commercial dog exercise is not prevented by any restrictive covenant, tenancy condition, lease term, planning condition, or regulatory rule that applies to the land.
• You can lawfully enter into a contract with PawSpot (you're not bankrupt, an undischarged insolvent, or otherwise disqualified).

If any of those stops being true, you must tell us at hello@pawspot.co.uk straight away and pause new bookings.

PawSpot is an intermediary marketplace. We connect Bookers with independent field owners, take payment as merchant of record, hold the funds during the booking window, and release the owner's share once the booking has been delivered. We are not the operator of the Field, we are not your employer, and we are not in a partnership or joint venture with you.

The booking contract for use of the Field is between you and the Booker, not between PawSpot and the Booker. PawSpot's separate contract with the Booker (our /terms) covers their use of the platform and our payment-and-dispute process; it expressly records that the Field service itself is supplied by the independent owner.

You have no authority to act for PawSpot, to make representations on our behalf, or to incur any liability in our name.

You are responsible for the accuracy and currency of your listing, the description, the photos, the features and amenities you tick, the access instructions, the maximum-dogs figure, and any Field-specific conditions.

Listing Content must be your own or properly licensed (see Section 12). It must not be misleading, defamatory, indecent, or unlawful. It must not include superlative claims about safety, security, or fencing that you can't substantiate.

You can set your own Field-specific terms and conditions, but they cannot override our platform terms (in particular our cancellation policy, payment terms, and dispute process). Anything in your conditions that conflicts with our platform terms will not be enforceable against the Booker.

Your conditions must not discriminate against Bookers on the basis of any protected characteristic under the Equality Act 2010 (age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity). Specific health-and-safety restrictions on certain dog breeds (for example breeds covered by the Dangerous Dogs Act 1991) are permitted where they have a genuine safety basis and are clearly worded. Blanket restrictions without a safety reason are not.

You must not contact Bookers off-platform to arrange, take payment for, or facilitate a booking of your Field outside PawSpot.Listings must not include web addresses, email addresses, phone numbers, social-media handles, QR codes, or any other off-platform contact route, and you must not invite Bookers to contact you elsewhere through messages, Q&A responses, photo captions, gate-code instructions, or any other channel.

This is not just a fee-protection rule, it is how we can offer:

• Cancellation refunds and the dispute-and-payout-hold process in Section 9, both of which only work while the funds are inside our flow;
• Public-liability cover backstop, audit trail of who booked, and verified-Booker reviews;
• The Booker's statutory protections under the Consumer Rights Act 2015, which apply to a marketplace booking but are much harder to enforce against an informal off-platform arrangement, exposing you as the trader.

Because Bookers and owners would otherwise have a powerful incentive to disintermediate, Booker contact details are notshared with you. After a confirmed booking you will see the Booker's first name and last initial, the booking date / time / dog count, and any notes the Booker chose to share. You will not see their email address, phone number, surname, or home address.

If we reasonably believe you are circumventing this section, we may: remove the listing, withhold payouts on affected bookings, charge a reasonable circumvention fee equal to three times the lost platform fee on bookings we can show were taken off-platform with a Booker you met through PawSpot, and in serious or repeated cases suspend or close your account.

You must hold a current public liability insurance policy with a UK insurer covering commercial use of the Field by paying members of the public bringing their dogs. We recommend a minimum indemnity limit of £5 million per claim, which is the figure most UK farm-and-equine insurers offer for this kind of activity; some Bookers with kennel-club / professional-dog-walker status will expect more.

The policy must specifically cover:

• The land you list, used as a hired enclosed exercise area for dogs;
• Bookers (and their guests, where you allow guests) as third parties on the land;
• Dog-on-dog and dog-on-person incidents that occur on the Field during a booking;
• Any equipment (agility, toys, water troughs, shelters) you provide for Bookers to use.

You must provide evidence of cover (insurer name, policy number, expiry date, indemnity limit) on request, and you must tell us within seven days if cover lapses, is cancelled, or has material exclusions added.

PawSpot does not provide insurance to you or to your Bookers. Nothing in this Agreement transfers any of your insurance obligations to PawSpot.

You are responsible for the condition, safety, and security of the Field at all times during a booking. This includes:

• Maintaining the perimeter fence at the height and condition advertised in the listing, and inspecting it periodically for damage, gaps, or weak points;
• Keeping the gate, lock, and any keypad / access system in good working order;
• Removing rubbish, glass, sharp objects, and known poisonous plants (e.g. ragwort) from the Field;
• Maintaining the surface so it's safe in normal weather conditions (you can describe seasonal limitations in the listing, but not hide them);
• Maintaining any equipment you provide so it's fit for purpose and not dangerous to dogs;
• Disclosing prominently in the listing anything a reasonable dog owner wouldn't expect, livestock on neighbouring land, water features without exit points, electric perimeter wires not visible from ground level, etc.

If a hazard arises that you can't fix before the next booking, you must cancel the affected bookings promptly through the dashboard (see Section 8) and pause the listing until the hazard is resolved.

We strongly prefer you not to cancel confirmed bookings. A last-minute cancellation costs the Booker their planned slot, often after a long drive, and damages trust in the platform as a whole, not just your listing.

If you do have to cancel:

• The Booker receives a full refund of the cash they paid, plus any loyalty points they redeemed on the booking.
• You receive no payout for the cancelled booking.
• Where you cancel within 24 hours of the booking start time, or where we reasonably consider the cancellation to be your fault (for example a fence you knew was damaged), we may issue the Booker a goodwill credit funded by your account (recovered from your next payout) up to a reasonable amount — typically the value of the cancelled booking, capped at £50. We will tell you before doing this where time allows.
• Repeat cancellations affect your standing on the platform, see Section 14.

Where the cancellation is genuinely outside your control (flood, snow, sudden bereavement, a credible threat to safety on the day), we will waive any goodwill-credit charge. Tell us what happened and we'll deal with it fairly.

Bookings are not paid into your Stripe Connect account at the moment the customer pays. PawSpot is the merchant of record and holds the funds during the booking window. After a booking ends:

• If the Booker confirms it went well via our “How was it?” email, the payout is released to your Connect account within about 15 minutes.
• If the Booker says nothing, the payout is released automatically 24 hours after the booking end time.
• If the Booker flags an issue, the payout is paused and our team will contact both of you to investigate before deciding whether to release the funds, refund the Booker, or split the difference (see Section 10).

At the time of release, our platform fee is retained and the rest is transferred to your Stripe Connect account. After that, funds follow Stripe's normal payout schedule from your Connect account to your bank (typically 2 – 3 business days, controlled end-to-end by Stripe).

Platform fee. PawSpot retains a percentage of each booking as a platform fee. The current fee is shown to you in the listing dashboard. Half of the platform fee funds our loyalty-points scheme, which is returned to Bookers as discounts on future bookings.

We may change the platform fee from time to time on no less than 30 days' notice, which we will send to your account email. A new fee applies only to bookings created after the effective date, it does not retroactively change the split on bookings already taken.

VAT. If you are VAT-registered, you are responsible for accounting for VAT on the supplies you make to your Bookers. PawSpot is not your agent for VAT purposes. We will provide you with sufficient transaction data to support your VAT return.

Tax reporting.Under the OECD digital platform reporting rules implemented in the UK in January 2024, PawSpot is required to collect certain information from sellers on the platform and report annual income figures to HMRC where you cross the relevant thresholds. We'll ask you for the information we need separately; supplying it accurately is a condition of continuing to receive payouts.

The dispute process described in /terms § 6 from the Booker's side applies equally to you from the owner's side. In summary:

• A Booker can raise an issue via the post-booking email or by emailing hello@pawspot.co.uk within 30 days of the booking date.
• We will contact you for your side of the story and any evidence you have, photos, your access-log records, any messages exchanged through the platform's Q&A.
• We will reach a decision in good faith based on the evidence and the listing as advertised. Outcomes may be: full refund to the Booker (and no payout to you); partial refund (and a reduced payout); or no refund (payout released in full).
• Where we've already released your payout when a refund is required, we will recover the refunded amount from your Connect account through Stripe's standard reversal flow, see Section 11.
• The faster you respond when an issue is flagged, the faster we can resolve it.

Our dispute decisions are not arbitral awards, they are the operational choices of an intermediary platform. Nothing in this section limits your right to pursue the Booker directly through the courts of England and Wales if you believe the Booker has caused you loss the platform process hasn't made good. Equally, nothing limits the Booker's right to pursue you in those same courts.

Where we have to refund a Booker for a booking we have already paid out to you, for example because of a late dispute resolution, a successful chargeback by the Booker's card issuer, or a fraud reversal, the refunded amount is recovered from your Stripe Connect accountthrough Stripe's standard reversal flow. If the balance on your Connect account is insufficient, the negative balance is carried over and netted against your next payouts, and you remain liable to PawSpot for the shortfall.

Chargebacks. When a Booker raises a chargeback with their card issuer, we will defend the chargeback on your behalf where we reasonably believe the charge was legitimate (using the evidence in our system — listing pages, payment record, booking timeline, dispute-flow record). We may ask you for additional evidence. If the chargeback succeeds, the amount and any Stripe chargeback fee are recovered from your account as described above.

Persistent unresolved chargebacks affect both your standing on the platform (Section 14) and Stripe's willingness to keep processing payments for you.

You keep ownership of the text, photos, videos, and any other material you upload to a listing (your “Listing Content”). By uploading, you warrant that:

• You either own the Listing Content or have all the rights and permissions needed to upload it and grant the licence below;
• The content does not infringe anyone else's rights, copyright, trade marks, privacy, image rights, or otherwise;
• Photos featuring identifiable people were taken with their consent, and you can produce evidence of that consent on reasonable request, see our Privacy Notice for how we treat photos as personal data;
• The content is not misleading, defamatory, indecent, or unlawful.

The licence. So that we can run the platform and promote your listing, you grant PawSpot a worldwide, royalty-free, non-exclusive, sub-licensable licence to host, store, display, copy, resize, crop, transcode, and re-format your Listing Content for the following purposes:

• Showing your listing on the platform (web, mobile, email, search-engine result snippets we control);
• Promoting the platform, including social-media posts, paid advertising, partner integrations, and press materials, where the listing is the subject of the promotion;
• Internal operations (backups, fraud prevention, dispute handling, training of recommendation logic on aggregated data, never to train third-party generative models without your separate written consent).

The licence lasts for as long as the listing is live on the platform, plus a reasonable period afterwards for backup and audit purposes (typically up to 12 months after the listing is removed). If you delete a photo, we stop using it for new promotional content; existing promotional content already published may take longer to wind down. If you spot use of your content that you think falls outside this licence, email us at hello@pawspot.co.uk and we will take it down promptly.

Take-down for third-party rights.If someone tells us that content on your listing infringes their rights, we may take the content down while we investigate. We'll let you know and give you a chance to respond.

PawSpot is the data controller for Booker personal data we collect through the platform (see our Privacy Notice). To run the booking you need limited information about the Booker: their first name and last initial, the booking date and time, the number of dogs, and any optional notes the Booker chooses to add.

We do notshare with you the Booker's email address, phone number, surname, or home address. This is deliberate (see Section 5). You must not attempt to obtain that information through any other route, for example by pretending to be PawSpot, by leaving notes at the Field asking the Booker to email you, by following them on social media, or by asking other Bookers for the information.

The booking notes a Booker chooses to share may occasionally include personal data they've chosen to give you (“please leave the gate code in the porch as I'm blind”). Treat that data with the same care you would in any business context: use it only for the booking, don't share it further, don't keep it after it's served its purpose. If you process that data in any meaningful way beyond the booking itself, you may be a separate data controller for it, get your own advice if so.

If a Booker exercises a data right against PawSpot, for example asking us to erase their account, we will act on that request without needing your input. We may notify you that an upcoming booking has been cancelled as part of the response.

We want every PawSpot listing to be reliable for Bookers. Persistent poor performance affects the whole marketplace, so we monitor:

• Cancellation rate by you (short-notice cancellations weighted more heavily);
• Booker-flagged issues per booking (especially fence-condition, gate-access, and listing-accuracy complaints);
• Chargeback rate and refund rate;
• Response time when we contact you about a dispute or an urgent issue;
• Review patterns over a rolling window.

We may contact you to discuss any pattern we're concerned about before taking action. Possible actions include reducing your visibility in search, requiring you to update specific parts of the listing, temporarily suspending the listing pending fixes, or, for serious or repeated cases, closing the listing and your owner account.

Nothing in this section limits our right to remove a listing immediately if we reasonably believe it presents a risk to Bookers or their dogs.

This Agreement starts when you accept it (see Section 1) and runs until terminated.

You can end it at any time by removing all your listings and closing your owner account from the dashboard, or by emailing us. Existing confirmed bookings still need to be honoured, closing the account does not cancel them, unless you cancel each one individually under Section 8.

We can end it on reasonable notice for any reason (typically 30 days), or immediately if:

• You materially breach this Agreement and either the breach can't be cured or you don't cure it within 14 days of our notice;
• You become insolvent, enter administration, or any analogous process;
• We reasonably believe continuing the arrangement presents a risk to Bookers, their dogs, the platform, or our other users.

On termination, the licence in Section 12 winds down on the timetable described there. Sections that by their nature should survive (insurance evidence, dispute resolution for completed bookings, payout reversals, liability, governing law) survive termination.

What we never limit.Nothing in this Agreement limits or excludes either party's liability where the law doesn't allow it to be limited. In particular, neither of us limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter where it would be unlawful to limit liability.

Your indemnity to us.You agree to indemnify PawSpot against any third-party claim, liability, loss, fine, or reasonable cost (including reasonable legal fees) we suffer because of: (a) injury to a person or a dog at the Field; (b) damage to property at or near the Field; (c) a breach by you of this Agreement or of any law or regulation applicable to the Field; or (d) any inaccuracy, misleading statement, or rights-infringement in your Listing Content. This indemnity is the practical reason the public-liability insurance in Section 6 is non-negotiable: it's your first line of defence (and ours).

Our cap on liability to you. Subject to the carve-out at the top of this section, our total liability to you under or in connection with this Agreement is limited, for any single claim or series of connected claims, to the greater of: (a) the total platform fees you have paid us on bookings of the affected Field in the 12 months before the claim; and (b) £100. Neither party is liable for any loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or any consequential loss.

We may update this Agreement from time to time. If we make material changes, we'll let you know via email and through a banner on the listing dashboard at least 30 days before they take effect, and we will ask you to accept the updated version before publishing further listings or changes.

Non-material changes (typos, link tidying, clarifying wording that doesn't change the substance) take effect when we publish them. The date at the top of this page shows the most recent change.

If you don't accept a material change, you can continue to honour existing bookings under the previous version and then close your account.

Independent contractor. Nothing in this Agreement creates a partnership, joint venture, agency, franchise, or employment relationship between you and PawSpot. You are an independent business listing on a marketplace.

Assignment. You may not assign or transfer this Agreement without our written consent. We may assign it on reasonable notice in the ordinary course of business, for example to a successor entity if PawSpot incorporates or is acquired.

Notices. Notices we send to you go to the email address on your account; notices you send to us go to hello@pawspot.co.uk. Keep your account email current.

Entire agreement. This Agreement, our Terms of Service, and our Privacy Notice together set out the whole agreement between you and PawSpot about listing a Field. They replace any earlier verbal or written understanding on the same subject.

Severability. If any part of this Agreement is found to be unenforceable, the rest stays in effect.

No third-party rights.Nobody who isn't a party to this Agreement has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of it.

Governing law and jurisdiction. This Agreement is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about this Agreement, your listing, payouts, or anything else? Email us at hello@pawspot.co.uk. We'll get back to you personally, no help-desk tickets, no AI replies.

Operator: Pawspot Limited, registered in England and Wales, company number 17354637. Registered office: Franklins House, Wesley Lane, Bicester, United Kingdom, OX26 6JU.